STATUTE
STATUTE
I. General provisions
1. These regulations define the rules for using the online store at www.olygems.com (Website) and its operation.
2. Glossary
Online store - an online store run at www.olygems@gmail.com by OLYGEMS enabling the customer to place orders for goods.
Customer: a natural person - consumer within the meaning of Art. 22 1 of the Civil Code of the Republic of Poland, i.e. a natural person with full legal capacity, and an organizational unit that is not a legal person, which is granted legal capacity by special provisions, which uses the store located at: www.olygems.com
Order: a customer's declaration of will placed via the online store located at www.flywayfinds.com, aimed directly at concluding a distance sales contract.
Consumer: consumer in accordance with the wording of the provision of Art. 22 1 of the Civil Code of the Republic of Poland, a natural person concluding a legal transaction with an entrepreneur.
Seller: OLYGEMS
Commodity: an item that can be ordered via the online store.
Warehouse: a place where an order placed by a customer is assembled.
Working days : all days of the week counted from Monday to Friday, excluding public holidays, Saturdays and Sundays.
Order processing time : the time in which the order placed by the customer should be completed and delivered to the address indicated by the customer in the placed order. This time does not include non-working days, Saturdays and Sundays, as well as the time during which the Store is waiting for the customer to make the payment.
Shopping cart: an element of an online store through which the customer specifies his order by providing, among others: shipping address, delivery method, payment method, and other data necessary to place an order.
II. Terms of use of the online store
1 . In the online store, customers are authorized to place orders for goods.
2. The information provided on the online store website does not constitute an offer within the meaning of the provisions of the Civil Code of the Republic of Poland, but constitutes an invitation to submit offers by the store's customers. The conclusion of a contract requires, first of all, the placing of an appropriate order by the customer and then verification of the order by the Seller, in particular in terms of the availability of goods.
3. The customer places an order, among others: by adding goods to the cart and providing the necessary personal and address data enabling the order to be processed, then confirming the order for the Goods by selecting the "Order and pay" button. Initial verification of the order will be made by sending information about the order placed by the Customer to the Customer via e-mail.
4. Acceptance of the regulations is voluntary, but necessary for the customer to purchase goods in the online store.
5. Orders can be placed in the Online Store 24 hours a day. Order processing takes up to 10 business days.
6. The Seller reserves the right to additional verification of the Customer's data in justified cases.
III. Placing an order, concluding a sales contract
1. A sales contract is concluded when the seller confirms acceptance of the customer's order for execution. Confirmation takes place by sending information to the customer via e-mail confirming that the customer's order has been accepted for processing.
2. The prices given in the Online Store are binding and cannot be negotiated. The cost of delivering the Goods is added to the price of the Goods. The amount of the cost of delivering the Goods is indicated in the Basket during the ordering process.
3. The customer has the right to choose the following payment methods:
a. payment by payment card
b. payment via PayPal
c. payment via Apple Pay*
*Only on mobile phones.
4. The condition for accepting the order for execution is making payment for the ordered Goods.
5. The Seller delivers the Goods to the Customer and the invoice is sent to the buyer's e-mail address with a document confirming the conclusion of the Goods sales contract.
6. The Customer's obligations arising from the Goods sales contract remain in force until the entire amount due for the Goods and the Costs of delivering the Goods are paid.
IV. supply of goods
1. The order processing time for Goods ordered in the Online Store is no more than 14 business days. The deadline for delivery of the Goods runs from the date of sending the confirmation of order acceptance to the Customer. The Online Store may inform the Customer about the expected delivery date.
2. As a form of delivery, the Customer may choose:
Collection by the Customer at the address indicated in the order placed by the Customer
4. Delivery of the parcel containing the ordered Goods to the address indicated by the Customer will be made on a business day via a courier. The seller may use various courier companies.
5. The Seller undertakes to deliver Goods without defects.
V. Withdrawal from the contract
1. A customer who is a consumer may return the Goods purchased in the Online Store without giving a reason by submitting to the Seller a declaration of withdrawal from the contract for the sale of Goods in accordance with Art. 27 of the Act of 30 May 2014 on consumer rights. The Customer may exercise this right within 14 days of receiving the Goods.
2. In the event of withdrawal from the contract for the sale of Goods in the manner specified in this section, the Customer is obliged to return the Goods to the Seller within 14 days from the date of receipt of the shipment.
3. In the event of withdrawal from the contract for the sale of Goods, the contract for the sale of Goods is deemed not to have been concluded.
4. The consumer is not entitled to withdraw from the contract in the cases specified in detail in Art. 38 section 1 of the Act of May 30, 2014 on consumer rights, among others. in relation to contracts for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the provision of services that after the entrepreneur has completed the service, he will lose the right to withdraw from the contract;
or in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to meet his individual needs.
5. If the Customer exercises the right to withdraw from the Goods sales contract after submitting a request for the Seller to start providing the service before the deadline for withdrawal from the contract expires, the Customer will be obliged to pay for the services provided until the withdrawal from the contract.
6. The Seller will refund the Customer the amount due for the Goods returned by the Customer within 14 days, counting from the date of delivery to the Seller of the declaration of withdrawal from the contract for the sale of Goods. The Seller may withhold the refund of payments received from the Customer until the returned Goods are received.
7. Withdrawal from the contract of sale of Goods may be made by reporting to info.olygems@gmail.com
VI. Complaints
1. The Seller is liable to the Customer under the warranty for defects to the extent specified in the Civil Code. The Customer who is a consumer and purchases the Goods for purposes not related to business activity is entitled to the rights arising from the provisions of the Act of May 30, 2014 on consumer rights. .
2. Complaints about the Goods should be sent to the following e-mail address: info.olygems@gmail.com within 5 days of receipt of the goods.
3. Complaints about the Goods will be considered within 14 days from the date of submission of the complaint. The Customer will be notified by e-mail or telephone about how the complaint will be handled.
4. The complaint should describe the non-compliance of the goods with the contract, and indicate whether the Customer requests the defect to be removed or replaced with a defect-free item, or a price reduction or withdrawal from the contract. The customer cannot withdraw from the contract if the defect is immaterial.
5. The Customer is not entitled to demand a price reduction or withdrawal from the contract if the Seller immediately and without excessive inconvenience to the Customer replaces the defective item with a defect-free one or removes the defect.
VII. Personal data
1. The Customer's personal data registered in the Store are processed by the Seller as the personal data administrator pursuant to the Act of August 29, 1997 on the protection of personal data (consolidated text: Journal of Laws of 2002, No. 101, item 926, as amended). .) and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Regulation on data protection) of April 27, 2016 (Journal of Laws EU No. 119, page 1) ("Regulation") for purposes related to transactions carried out within the Store and for purposes arising from legally justified interests pursued by the Seller , and also based on the Customer's consent - for purposes consistent with the content of the consent granted, including commercial and marketing purposes.
2. Providing data is voluntary, but necessary to complete the order. Failure to provide personal data prevents transactions in the Store. This does not apply to data processing for commercial and marketing purposes, which is carried out only in the event of voluntary consent, regardless of the transaction within the Store.
3. The Customer has the right to request from the Seller access to personal data concerning him, the right to rectify, delete or limit processing. The customer has the right to withdraw consent to the processing of personal data at any time without affecting the lawfulness of the processing carried out on the basis of consent before its withdrawal.
4. Personal data will be stored for the period necessary to complete the transaction in the Store and consider complaints and are processed for a period of 3 years from the date of the transaction. In the case of processing personal data for legally justified purposes of the Seller and based on the Customer's consent - the data is stored until the consent is withdrawn.
5. The Customer has the right to lodge a complaint with the President of the Office for Personal Data Protection (and before May 25, 2018, with the Inspector General for Personal Data Protection) if he/she considers that the processing of his/her personal data violates the law.
VIII. Newsletter
1. The customer has the option of ordering information to be sent in the form of the Online Store Newsletter to the e-mail address provided by him/her. By placing an order to send the Newsletter, the Customer also ensures that he or she is authorized to have the e-mail address to which the information is to be sent.
2. The Customer is entitled to unsubscribe from the Online Store Newsletter at any time.
IX. Contact details
In all matters related to making transactions in the Online Store, the Customer may contact the Seller in the following way:
e-mail: info.olygems@gmail.com
X. Final provisions
1. The online store reserves the right to change the regulations. The Seller will notify Customers about any change in the regulations by placing an appropriate message on the website www.flywayfiinds.com. Customers who have registered in the Online Store will be notified about the change in the regulations and the possibility of accepting them. Refusal to accept the regulations is tantamount to termination of the contract for the provision of electronic services.
2. Disputes between the Seller and the Customer who is a consumer will be resolved by a common court competent in accordance with the provisions of the Code of Civil Procedure, unless disputes are resolved out of court in accordance with these regulations.
3. In the event of a change in the regulations, orders placed before the date of introducing changes to the regulations will be processed under the existing rules.
4. In matters not regulated in the Regulations, the provisions of the Act of May 30, 2014 on consumer rights shall apply. The provisions of these Regulations do not violate the consumer's rights due to non-conformity of the goods with the contract.
5. All names of the Goods offered for sale by the Online Store are used for identification purposes and may be protected and reserved under the provisions of the Act of June 30, 2000, Industrial Property Law.
Online store run by OLYGEMS ul. Złota Jesieni 2c/32, Kraków, Poland.
Store email: info.olygems@gmail.com
These Regulations are valid from July 12, 2024.
MODIFICATIONS TO THE SERVICE AND PRICING
Prices of our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS OR SERVICES (if applicable)
Certain products or Services may only be available online through the website. These products or Services may have limited quantities and are subject to return or exchange only in accordance with our Returns Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colors will be accurate.
We reserve the right, but have no obligation, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right in individual cases. We reserve the right to limit the quantities of any products or Services we offer. All product descriptions or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
CHANGES TO THE REGULATIONS
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or re-implement